What this vr99 policy covers
This is the privacy policy for vr99.site and for the vr99 mobile app. It covers every service we run for players in Malaysia: the casino lobby, the sportsbook, the live dealer tables, bonuses and customer support. It applies from the moment you open an account.
It does not cover other websites you reach from a link on vr99, such as a game studio’s page or a bank’s payment screen. Those companies publish their own policies, and it is worth reading them before you type anything into their forms.
By registering a vr99 account you agree to the handling described on this page. If any part of it does not sit right with you, please do not register or continue using the account.
Data vr99 collects when you play
vr99 collects three groups of information: what you give us on a form, what the platform records automatically, and what payment or verification partners return to us. The table below lists the main items.
| Data | When vr99 collects it | Why it is needed |
|---|---|---|
| Name and date of birth | At registration | Confirms you are 18 or older and matches your ID at verification |
| Mobile number and address | At registration | Login alerts, identity checks and updates you ask for |
| E-wallet or bank account details | At deposit and withdrawal | Routes ringgit payments through Touch ’n Go eWallet, DuitNow, FPX or bank transfer |
| Device, browser and IP details | Every visit | Flags unusual logins and keeps your session secure |
| Game, bet and bonus history | While you play | Settles bets, applies daily cashback and answers disputes |
| Live chat transcripts | When you contact us | Gives the next agent the full picture of your case |
| ID documents | Before your first withdrawal | Completes the identity check our gaming rules require |
We do not ask for data we have no use for. Where a field on a vr99 form is marked optional, leaving it blank will not block your account or your withdrawals.
How vr99 uses your data
The first purpose is running your account: signing you in, taking deposits, settling bets and paying out. The second is compliance, because licensed gaming means we have to know who our players are and keep records that can be checked.
Everyday uses inside your account
- Creating, securing and restoring access to your vr99 account
- Processing deposits and withdrawals in ringgit
- Calculating the 130% welcome bonus up to RM825, the 15% reload and 1.6% daily cashback
- Tracking the 10× wagering requirement attached to bonus credit
- Answering live chat requests at any hour of the day
- Spotting bonus abuse, multiple accounts and payment fraud
- Sending service messages about withdrawals, verification and policy changes
We do not sell your personal data and we do not rent it to advertising networks. Messages about promotions are only sent to players who have opted in, and you can switch them off without losing account notices.
Verification before your first withdrawal
Before your first withdrawal, vr99 must match the name on your account to a real document. Our verification team reviews uploads in around 6 hours, and you will see the result in your account.
- National ID Card (NID)
- Passport
- Driving Licence
Send a clear photo or scan with all four corners visible and no glare across the text. If we need to confirm your address as well, a recent utility bill or bank statement will do. Once your vr99 account is verified, the check does not repeat unless you change your name or your payment details.
What our payment partners see
vr99 does not store full card numbers and never sees your e-wallet password. Those details are handled by the provider that processes the transaction, and we receive only a confirmation that the payment worked.
We do keep the amount, the method, the reference number and the timestamp, so that a missing deposit can be traced the same day. Deposits normally land within 6 minutes and withdrawals within 5 minutes once approved. The minimum deposit is RM30, the minimum withdrawal is RM120, and the standard daily withdrawal ceiling is RM16,500, which VIP tiers raise.
Requests that exceed your ceiling are split across consecutive days rather than cancelled. When that happens, an agent will tell you which part is being paid and when the balance follows.
Security and record keeping
Traffic between your device and vr99 is encrypted. Access to player records is limited to staff who need it for a specific task, and internal lookups are logged so that any unusual access can be reviewed later.
We keep account records while your account is open, and for the period gaming rules require after it closes. Chat transcripts and payment records follow the same schedule. Once a record is no longer needed, vr99 deletes it or strips out the parts that identify you, keeping only totals for reporting.
Your rights and account controls
You can ask vr99 for a copy of the data held on your account, ask us to correct anything that is wrong, or ask us to close the account and delete what we are not required to keep.
Requests go through 24/7 Live Chat so that we can confirm it really is you before anything is released. We answer within a reasonable period, and if a retention rule stops us from deleting something, we will say which record and why.
Inside your account settings you can also set a deposit limit, take a cool-off or self-exclude. These controls take effect immediately, and we will not lift them on the same day you ask.
Under 18 and responsible play
vr99 is for players aged 18 and over. A date of birth is required at registration, and the verification step confirms it before any withdrawal is paid.
If we find an account opened by someone under 18, we close it and return the deposits. If you think a minor in your household is using vr99, tell live chat and we will act on the account straight away.
Changes to this policy
We update this policy when our processes change or when the rules we follow change. The version in force is always the one published on this page.
When a change affects what you are agreeing to, vr99 posts a notice in your account before it takes effect. Playing on after that date means you accept the updated policy; if you would rather not, you can withdraw your balance and close the account.
Reaching the vr99 support team
Our support team handles privacy questions around the clock through live chat, in English and Malay. Ask for the privacy team and explain what you need. You do not have to give a reason for wanting your data.
For a question about a specific withdrawal, have your vr99 username and the transaction reference ready, and the agent can pull the record while you wait.